Calls up 48% on last year at Exam Results Helpline
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Calls up 48% on last year at Exam Results Helpline

The Exam Results Helpline handled more calls on A Level results day than they have done in the last five years. Call numbers were up by 48% on the same day last year indicating the valuable service was being accessed effectively by teenagers and parents across the UK.

Funded by the Department for Education and hosted by UCAS, the helpline is remaining open every day until 24th August providing support and guidance over the GCSE results period. More than 40 careers advisers are available on 0808 100 8000 as well as on Facebook and Twitter.

Careers adviser Iwan Williams said: “It’s fantastic that we have managed to help such a huge number of students this year. I think it’s a reflection of the need for young people to access careers advice easily. The Exam Results Helpline provides crucial support during what can be a stressful time.

I would urge young people to call us if they are going through the Clearing process and need help and guidance. We are also answering a number of calls from students who have done better than they expected, want to change their course or have decided that university isn’t for them. Whatever situation teenagers find themselves in, we are here to provide impartial advice.”

UCAS figures today (Aug 14) show that, at this early stage, over 6,900 people had been placed through Clearing, compared 5,300 at the same point last year.

Jessica Cartner contacted the helpline via Facebook and said the support she was given was invaluable: “I was amazed at the wealth of information they gave me, and how quickly they had responded to my questions. Their wish of ‘good luck’ was really kind as well.”

Her advice to students in the same situation right now is:

“I would advise you not to panic. Of course, you may get upset, and that is okay, but try to realise that this, ironically, could be the start of something positive. I love the University I am at now, which I reached through Clearing.”

The Exam Results Helpline can be reached on 0808 100 8000 and lines are open until Monday 24th August. Calls are free from landlines and mobile network charges vary.

This year the ERH is being supported by YouTuber Luke Cutforth and Made In Chelsea stars Nicola Hughes and Tiffany Watson.

Further information including opening hours at www.ucas.com/examresultshelpline