The Exam Results Helpline is preparing to open on A Level results day next Thursday and will remain open every day until Monday 24th August – the longest the helpline has been open for in its 26 year history.
Funded by the Department for Education, the helpline will be ready to help thousands of students who have received unexpected exam results and want to discuss their options. Over 40 expert careers advisers will be on the dedicated phone number – 0808 100 8000 - and on the Facebook and Twitter pages from 8am on 13th August.
Over 6,000 people called the Exam Results Helpline last year for advice and support on a number of topics including re-sits, re-marks, higher education, careers advice, apprenticeship guidance, vocational qualifications and gap years.
Jenny Chung called the helpline when she didn’t get the grades she needed to study International Business Management at University:
“I called the Exam Results Helpline because I was extremely unsure of what to do next and needed another perspective.”
“Just knowing that the helpline existed was already very reassuring. Having another outlook was an extremely vital lifeline, particularly for someone like myself who didn’t want to face having to go back to my teachers, and felt too confused listening to the advice from my parents.”
Nick Hynes, Exam Results Helpline adviser and professional careers adviser with over 25 years' experience, said: "Every year, there are students who don’t get the grades they need for university, there are those who achieve better grades than expected and those whose career plans have changed since they made their original university choices.
“At such a critical and life changing time, it’s imperative that these students are clear what ALL of their options are, enabling them to make fully informed decisions about their futures."
This year the ERH is being supported by YouTuber Luke Cutforth and Made In Chelsea stars Nicola Hughes and Tiffany Watson.
Further information including opening hours at www.ucas.com/