Making Operational Decisions GCSE Business Quiz
Test your knowledge of Making Operational Decisions with this quiz.
This quiz consists of 15 questions, including multiple-choice and short-answer questions.
For multiple-choice questions, choose the correct answer.
Questions
What is the main purpose of business operations?
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Why is it important for a business to work closely with its suppliers?
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What is one of the key factors to consider when selecting a supplier?
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What is the impact of poor supplier relationships on a business?
Poor supplier relationships can lead to delayed deliveries, reduced product quality, higher costs, and disrupted operations, negatively affecting customer satisfaction and profits.
What does quality management in a business aim to ensure?
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What is one method businesses use to ensure product quality?
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Why might a business choose to adopt a just-in-time (JIT) inventory system?
To minimise storage costs and reduce the risk of overproduction.
What is meant by 'just-in-case' stock management?
Just-in-case stock management involves keeping extra inventory to prevent stockouts, which helps businesses ensure they have enough materials to meet customer demand even if there are supply delays.
What is the role of customer service in the sales process?
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What is the first stage of the sales process?
The first stage of the sales process is identifying potential customers and understanding their needs or preferences.
What is one way to manage quality in services, not just products?
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How can effective supplier relationships benefit a business?
Effective supplier relationships can lead to better prices, reliable delivery times, consistent product quality, and stronger collaboration, all of which help improve operational efficiency.
How does a business measure quality during the production process?
A business can measure quality through regular inspections, testing products at various stages of production, and using customer feedback to ensure products meet expected standards.
What is a benefit of using a CRM (Customer Relationship Management) system in the sales process?
A CRM system helps businesses track customer interactions, manage sales leads, and improve customer service, leading to better sales and stronger customer relationships.
How can a business improve its sales process to increase revenue?
A business can improve its sales process by understanding customer needs, providing excellent customer service, offering promotions or discounts, and ensuring products are easy to purchase and deliver.
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